Helplines The pension's administrator for your employer operates a helpline that offers help and information on Pension Choices and pension arrangements in the Civil Service.
You should also contact them if you believe your personal pension forecast or annual benefit statement is incorrect. If you have a partnership pension account you will need to contact your pension provider for partnership queries.
The helpline is unable to provide any financial advice.
To find the helpline number for your organisation, click on the letter that corresponds to your organisation name, then select from the list provided.
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Contact details for pensions administrations
Commission Name Department Helpline Number
A
ACAS
Department for Work and Pensions Financial Services - Pensions Room BP5202 Dunstanburgh House Benton Park View Longbenton Newcastle upon Tyne NE98 1YX
Tel: 08700 100 597 Email:APAC.DWPCONTRACTS@DWP.GSI.GOV.UK
Adult Learning Inspectorate
Department for Work and Pensions Financial Services - Pensions Room BP5202 Dunstanburgh House Benton Park View Longbenton Newcastle upon Tyne NE98 1YX
Tel: 08700 100 597 Email:APAC.DWPCONTRACTS@DWP.GSI.GOV.UK
Army Based Repair Organisation
Ministry of Defence, People, Pay and Pensions Agency PPPA Pensions PO Box 38 Stockport Cheshire SK8 7NU
Tel: 0800 345 7772 Fax: 0161 426 7382 Email: pensions@pppa.mod.uk
Arts and Design Scotland
Department for Work and Pensions Financial Services - Pensions Room BP5202 Dunstanburgh House Benton Park View Longbenton Newcastle upon Tyne NE98 1YX
Tel: 0845 600 1405 Email: fs-pensions@dwp.gsi.gov.uk
Arts and Humanities Research Council
Department for Work and Pensions Financial Services - Pensions Room BP5202 Dunstanburgh House Benton Park View Longbenton Newcastle upon Tyne NE98 1YX
Tel: 08700 100 597 Email:APAC.DWPCONTRACTS@DWP.GSI.GOV.UK
Assembly Parliamentary Services
Xafinity Paymaster Hesketh House 200-220 Broadway Fleetwood Lancashire FY7 8LG
Tel: 01253 879264 Email: aps@xafinitypaymaster.com
Association of Chief Police Officers
Capita Hartshead Castle House Park Road Banstead Surrey SM7 3BX
Tel: 01737 357272 Fax: 01737 366097
Audit Scotland
Department for Work and Pensions Financial Services - Pensions Room BP5202 Dunstanburgh House Benton Park View Longbenton Newcastle upon Tyne NE98 1YX
Tel: 08700 100 597 Email:APAC.DWPCONTRACTS@DWP.GSI.GOV.UK
Auditor General for Wales
Department for Work and Pensions Financial Services - Pensions Room BP5202 Dunstanburgh House Benton Park View Longbenton Newcastle upon Tyne NE98 1YX
Tel: 08700 100 597 Email:APAC.DWPCONTRACTS@DWP.GSI.GOV.UK
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