Civil_Service_Pensions

Civil Service Pensions
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Helplines

The pension’s administrator for your employer operates a helpline that offers help and information on Pension Choices and pension arrangements in the Civil Service.

You should also contact them if you believe your personal pension forecast or annual benefit statement is incorrect. If you have a partnership pension account you will need to contact your pension provider for partnership queries.

The helpline is unable to provide any financial advice.

To find the helpline number for your organisation, click on the letter that corresponds to your organisation name, then select from the list provided.

A | B | C | D | E | F | G | H | I | J | L | M | N | O | P | Q | R | S | T | U | V | W | Y

Contact details for pensions administrations
Commission Name Department Helpline Number
H
Health and Safety Commission Department for Work and Pensions
Area C1
Castle View House
East Lane
Runcorn
Cheshire
WA7 2GJ 		Tel: 08458 501555
Fax: 01928 707333
Email: Pensions-Mailbox@dwp.gsi.gov.uk
Health and Safety Executive Department for Work and Pensions
Shared Services, Staff Pensions
Room BP5202
Dunstanburgh House
Benton Park View
Longbenton
Newcastle upon Tyne
NE98 1YX 		Tel: 08700 100 570
Email: Early-Exits-Newcastle-FS@dwp.gsi.gov.uk
Health Protection Agency Xafinity Paymaster
Hesketh House
200-220 Broadway
Fleetwood
Lancashire
FY7 8LG 		Tel: 01253 879275
Email: hpa@xafinitypaymaster.com
Higher Education Funding Council for England Department for Work and Pensions
Area C1
Castle View House
East Lane
Runcorn
Cheshire
WA7 2GJ 		Tel: 08458 501555
Fax: 01928 707333
Email: Pensions-Mailbox@dwp.gsi.gov.uk
Higher Education Funding Council for Wales

BERR Pensions
HR Operations Cardiff
Department for Business, Enterprise and Regulatory Reform
3rd Floor
Companies House
Crown Way
Cardiff
CF14 3UZ

Surnames A-J 0292 038 0873
GTN 1210 2873

Surnames K-Z 0292 038 0868
GTN 1210 2868

benstatqueries@berr.gsi.gov.uk

Highways Agency Department for Transport
Central Pay and Pensions
Room F14, Ashdown House
Sedlescombe Road North
St Leonards on Sea
East Sussex
TN37 7GA 		0207 944 8400
GTN Line: 3533 8400
Pension.Queries@dft.gsi.gov.uk
Historic Buildings and Monuments Commission for England Xafinity Paymaster
Hesketh House
200-220 Broadway
Fleetwood
Lancashire
FY7 8LG 		Tel: 01253 879185
Email: eh@xafinitypaymaster.com
Historic Scotland Department for Work and Pensions
Shared Services, Staff Pensions
Room BP5202
Dunstanburgh House
Benton Park View
Longbenton
Newcastle upon Tyne
NE98 1YX 		Tel: 08700 100 570
Email: fs-pensions@dwp.gsi.gov.uk
HM Court Service Capita Hartshead
Pension Operations
Castle House
Park Road
Banstead
Surrey
SM7 3BX 		01737 366049
Fax 01737 366097
DCA@capita.co.uk
HM Inspectorate of Constabulary

Home Office
Pensions Service
City Square
40 Tithebarn Street
Liverpool
L2 2BW

Tel: 0845 000 0012
Fax: 0151 934 7139
Email: pensionscustomer.services@
homeoffice.gsi.gov.uk
HM Prison Service

Home Office
Pensions Service
City Square
40 Tithebarn Street
Liverpool
L2 2BW

Tel: 0845 000 0012
Fax: 0151 934 7139
Email: pensionscustomer.services@
homeoffice.gsi.gov.uk
HM Revenue & Customs HM Revenue & Customs
Pension Services
South Block
Barrington Road
Worthing
BN12 4XH

HM Revenue & Customs staff and former Inland Revenue staff
Tel: 01903 705 500
Fax: 01903 509 836
Email: hmrcstaff.pensions@hmrc.gsi.gov.uk

Former HM Customs & Excise staff
Tel: 01903 705 450
Fax: 01903 509 836
Email: hmrcstaff.pensions@hmrc.gsi.gov.uk

HM Treasury Xafinity Paymaster
Hesketh House
200-220 Broadway
Fleetwood
Lancashire
FY7 8LG 		Tel: 01253 879173
Email: hmt@xafinitypaymaster.com
Home Office

Home Office
Pensions Service
City Square
40 Tithebarn Street
Liverpool
L2 2BW

Tel: 0845 000 0012
Fax: 0151 934 7139
Email: pensionscustomer.services@
homeoffice.gsi.gov.uk
Human Fertilisation and Embryology Authority Xafinity Paymaster
Hesketh House
200-220 Broadway
Fleetwood
Lancashire
FY7 8LG 		Tel: 01253 879275
Email: hfea@xafinitypaymaster.com

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