Civil_Service_Pensions

Civil Service Pensions
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Helplines

The pension’s administrator for your employer operates a helpline that offers help and information on Pension Choices and pension arrangements in the Civil Service.

You should also contact them if you believe your personal pension forecast or annual benefit statement is incorrect. If you have a partnership pension account you will need to contact your pension provider for partnership queries.

The helpline is unable to provide any financial advice.

To find the helpline number for your organisation, click on the letter that corresponds to your organisation name, then select from the list provided.

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Contact details for pensions administrations
Commission Name Department Helpline Number
P
Parole Board

Home Office
Pensions Service
City Square
40 Tithebarn Street
Liverpool
L2 2BW

Tel: 0845 000 0012
Fax: 0151 934 7139
Email: pensionscustomer.services@
homeoffice.gsi.gov.uk
Partnership for Schools Department for Work and Pensions
Shared Services, Staff Pensions
Room BP5202
Dunstanburgh House
Benton Park View
Longbenton
Newcastle upon Tyne
NE98 1YX
Tel: 08700 100 597
Email:APAC.DWPCONTRACTS@DWP.GSI.GOV.UK
Pension Ombudsman and the Office of the Pensions Ombudsman Department for Work and Pensions
Shared Services, Staff Pensions
Room BP5202
Dunstanburgh House
Benton Park View
Longbenton
Newcastle upon Tyne
NE98 1YX
Tel: 08700 100 597
Email:APAC.DWPCONTRACTS@DWP.GSI.GOV.UK
Pensions Compensatory Board Department for Work and Pensions
Shared Services, Staff Pensions
Room BP5202
Dunstanburgh House
Benton Park View
Longbenton
Newcastle upon Tyne
NE98 1YX
Tel: 08700 100 597
Email:APAC.DWPCONTRACTS@DWP.GSI.GOV.UK
Pensions Protection Fund Department for Work and Pensions
Shared Services, Staff Pensions
Room BP5202
Dunstanburgh House
Benton Park View
Longbenton
Newcastle upon Tyne
NE98 1YX
Tel: 08700 100 597
Email:APAC.DWPCONTRACTS@DWP.GSI.GOV.UK
Planning Inspectorate Department for Transport
Central Pay and Pensions
Room F14, Ashdown House
Sedlescombe Road North
St Leonards on Sea
East Sussex
TN37 7GA
0207 944 8400
GTN Line: 3533 8400
Pension.Queries@dft.gsi.gov.uk
Police Complaints Commissioner for Scotland Department for Work and Pensions
Shared Services, Staff Pensions
Room BP5202
Dunstanburgh House
Benton Park View
Longbenton
Newcastle upon Tyne
NE98 1YX
Tel: 08700 100 597
Email:APAC.DWPCONTRACTS@DWP.GSI.GOV.UK
Police Ombudsman for Northern Ireland People, Pay and Pensions Agency
Ministry of Defence
PO Box 38
Cheadle Hulme
SK8 7NU
0800 345 7772
Fax 0161 426 7382
pensions@pppa.mod.uk
Postal Services Commission (POSTCOMM)

BERR Pensions
HR Operations Cardiff
Department for Business, Enterprise and Regulatory Reform
3rd Floor
Companies House
Crown Way
Cardiff
CF14 3UZ

Surnames A-J 0292 038 0873
GTN 1210 2873

Surnames K-Z 0292 038 0868
GTN 1210 2868

benstatqueries@berr.gsi.gov.uk

Postwatch Xafinity Paymaster
Public Sector Pension Administration
Hesketh House
200 – 220 Broadway
Fleetwood
FY7 8LG
Tel: 01253 879180
Email: pw@xafinitypaymaster.com
Prison Service

Home Office
Pensions Service
City Square
40 Tithebarn Street
Liverpool
L2 2BW

Tel: 0845 000 0012
Fax: 0151 934 7139
Email: pensionscustomer.services@
homeoffice.gsi.gov.uk
Privy Council Office Xafinity Paymaster
Public Sector Pension Administration
Hesketh House
200 – 220 Broadway
Fleetwood
FY7 8LG
Tel: 01253 879179
Email: pco@xafinitypaymaster.com
Public Carriage Office Department for Transport
Central Pay and Pensions
Room F14, Ashdown House
Sedlescombe Road North
St Leonards on Sea
East Sussex
TN37 7GA
0207 944 8400
GTN Line: 3533 8400
Pension.Queries@dft.gsi.gov.uk
Public Guardianship Office Capita Hartshead
Pension Operations
Castle House
Park Road
Banstead
Surrey
SM7 3BX
01737 366049
Fax 01737 366097
DCA@capita.co.uk
Public Lending Right Department for Work and Pensions
Shared Services, Staff Pensions
Room BP5202
Dunstanburgh House
Benton Park View
Longbenton
Newcastle upon Tyne
NE98 1YX
Tel: 08700 100 597
Email:APAC.DWPCONTRACTS@DWP.GSI.GOV.UK
Public Services Ombudsman for Wales

BERR Pensions
HR Operations Cardiff
Department for Business, Enterprise and Regulatory Reform
3rd Floor
Companies House
Crown Way
Cardiff
CF14 3UZ

Surnames A-J 0292 038 0873
GTN 1210 2873

Surnames K-Z 0292 038 0868
GTN 1210 2868

benstatqueries@berr.gsi.gov.uk

Purchasing Agency and Supplies Authority Xafinity Paymaster
Public Sector Pension Administration
Hesketh House
200 – 220 Broadway
Fleetwood
FY7 8LG
Tel: 01253 879276
Email: pasa@xafinitypaymaster.com

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