Pensioners
Paying your Civil Service pension
Capita Hartshead is responsible for paying your pension. Capita Hartshead provides this service under contract to the Cabinet Office, who manage the Civil Service pension schemes.
If you have changed your bank account or address you will need to tell Capita Hartshead immediately.
You should contact them if you have any queries about your pension.
How to contact Capita Hartshead
- Telephone 08701 699700
- Email csp.enquiries@capita.co.uk
- Write to:
Capita Hartshead,
PO Box 215,
Mowden Hall,
Darlington,
Co. Durham
DL3 9GT. - Online csp.capitahartshead.co.uk [External website]
The telephone lines are open from 8.30am to 6pm Monday to Friday. However, the lines are always extremely busy on a Monday. If your call is not urgent you may find it more convenient to telephone between Tuesday and Friday.
Please do not use email to notify changes of address or banking details. These must still be notified by telephone, by letter or by the pensioners’ secure website (see below).
Please do not contact Paymaster. Capita Hartshead has been paying your pension since October 2002. Paymaster no longer pays your pension and has passed all its records to Capita Hartshead.
On line access
You can view your payslips, P60 details and notify Capita Hartshead of changes to your address and banking details on line by registering with the pensioners’ secure website. Please visit csp.capitahartshead.co.uk [External website] for further details.
Keeping you up to date
As a pensioner, you are still a member of the Civil Service pension scheme, and we have designed this section of the website to keep you up to date with things that might interest you.
Pensions and Tax
The Government simplified the tax rules for pensions from 6 April 2006 (also referred to as A-day). The Pensions and Tax section of our website is designed to help you understand the changes and how they may affect you.
It includes a Questions and answers for pensioners area.
Pensions Increase (PI)
If you are over age 55 or if your pension is an ill health, widow’s, widower’s, civil partner’s, partner’s or child’s pension you will receive an increase to your pension each year.
The new rate is payable from 9 April 2007. The full increase was 3.6%. This was based on the rise in retail prices in the 12 months ending 30 September 2006.
The increase you receive depends on the date on which your pension began. If your pension started on or after 25 April 2006, you will not receive the full increase. If it started on or after 25 March 2007 you will not have received an increase this year.
Your first pension payment after 9 April 2007 includes the increase for the period after that date. Subsequent payments are at the new amount.
Main increases awarded to public sector pensions since 1971 [PDF 17KB, 1 page]
Yearly newsletter
Download the yearly Pensioners' newsletter for a round up of recent news.
Frequently asked questions about bereavement
About your scheme
For information about your scheme, see the scheme information section and our publications page.
